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Booking and Cancellation Policy
Bookings
A valid card must be securely held on your Fresha profile to confirm your appointment. No payment is taken unless selected at the time of booking, and in align with the cancellation policy below.
We politely request that you arrive no more than 10 minutes before your scheduled appointment time. Please do not arrive significantly earlier, as waiting space are limited.
All treatments are subject to a clinical assessment on the day of your appointment.
We reserve the right to refuse or postpone treatment if it is deemed unsuitable, unsafe, or if contraindications are present or disclosed. In these cases, no payments will be taken for the appointment.
Cancellations and Late Arrival
In order to provide the best possible care for all our clients, we kindly request a minimum of 48 hours’ notice if you need to cancel or re-schedule your appointment. Please contact the clinic using the phone number or send us a message.
Cancelling or rescheduling your appointment with less than 48 hours’ notice will be considered a ‘late cancellation’.
In such cases, a fee of 10% of the treatment cost will be charged to your account with the held card. There are no exceptions, expect in rare cases of genuine emergency, this will be at discretion, upon discussion.
Late arrival may result in a shortened appointment or, where this is not clinically appropriate, the need to reschedule. In such cases, the cancellation fee will remain applicable.
Failure to attend an appointment without notice will be recorded as a no-show. A no-show fee of 50% of the treatment cost will be applied to your held card.
Fees reflect the loss of clinician time and clinic resources reserved exclusively for your appointment.
By scheduling an appointment with Dr Aisha, you acknowledge and agree to abide by the terms and conditions of this booking and cancellation policy.